Hi, I'm Cemre
Commercial leader. I own P&L, drive revenue growth, and scale businesses across markets.
I'm a commercial leader who also builds the AI tools her business needs. I know that sounds like two different jobs. It's become one.
I run commercial operations for an ecommerce business across 60+ markets. Full P&L ownership, full scope. And somewhere along the way I started building the software we were missing. A customer support AI. A strategy engine connected to 4 live APIs. Email systems. A CRM. Over a dozen production tools.
Most commercial leaders delegate everything technical. I get why. But there's a cost to never touching the tools yourself: you lose the ability to tell what's actually possible from what just sounds impressive in a demo.
Projects
AI tools built for real business operations.
AI Customer Support Assistant
AI assistant that answers product questions, tracks orders, and monitors fulfillment issues across 11 markets.
AI E-Commerce Operations System
84 custom AI skills across 11 domains, connected to 8 live data sources. Analytics, SEO, forecasting, and execution for 4,700 products.
Data-Driven Marketing Strategy
Full marketing strategy built from live data across 4 platforms. From market analysis to tactics.
Hewyn Email Studio
Internal email marketing tool with drag-and-drop composer, AI strategy generation, and automatic English-to-Arabic translation for a premium wellness brand in the UAE.
Automated Email Campaigns
Abandoned cart recovery, replenishment reminders, and personalized recommendation emails.
Product Recommendation Quiz
Interactive quiz that recommends supplements based on health goals and lifestyle. Live on hewyn.com.
Personalized Health Recommendations
Turns blood test results into personalized supplement recommendations with dosing protocols.
Returns Detector
Refund pattern analyzer that identifies problematic products and serial returners across desertcart, marketplace, and Shopify channels with severity flags and trend data.
B2B Sales Dashboard
Sales pipeline with automatic lead sync and order history pulled from the production database.
Product Data Enrichment Engine
Enriched 4,300 products with copy, classification, wellness goals, and dietary tags. 40 fields per product.
AI-Generated Product Photos
Generates editorial product photos using AI. Four image types per product, no photographer needed.
Product Catalog Builder
Imported hundreds of products with images, variants, and pricing from supplier websites into Shopify.
Customer Lifetime Value Predictor WIP
Predicts customer lifetime value from first-purchase signals. Feeds into ad bidding and CRM segmentation.
Writing
The Invisible AI Gap Nobody in Marketing Wants to Talk About
Every marketing team uses AI now. But 'I used AI for that' sounds identical whether someone tidied a draft or pressure-tested an entire brief. Most marketing leaders can't tell the difference.
Replacing Global Playbooks with Human Truths
An interview with AdTech Today ME on cross-cultural marketing, AI in advertising, building trust in cross-border commerce, and why I stopped translating campaigns and started building them from cultural truths.
Cross-Border Ecommerce Is Trust Arbitrage
Customers in the Gulf don't pay for products. They pay for certainty. After running cross-border ecommerce across 60+ markets, here's what actually builds trust.
Payment Methods in the GCC: Why Your Checkout Is Broken
76% of GCC shoppers use COD. It's not about cash. It's about trust. Here's how to optimize checkout for the Gulf region based on what customers actually fear.
Why Performance Marketing Hits a Growth Ceiling
You can't optimize your way to a multi-million dollar brand. Performance marketing captures demand. Brand creates it. Here's what happens when you hit the ceiling.
I Built This Website With AI. Here's What That Actually Means.
A marketing leader builds a portfolio site using Claude Code, Astro, and zero prior web development experience. What went right, what went wrong, and why the process matters more than the stack.
What I Learned Building Marketing Teams Across 10+ Countries
Germany wants direct challenge in meetings. UAE wants private feedback after. The Netherlands skips the small talk entirely. "Yes" means three different things depending on where you are.
LinkedInAn MBA Didn't Help Me Close a $6M Deal in KSA
Three months of emails, presentations, and calls got us nowhere. One dinner in Jeddah where we talked about his son's graduation and whether Ronaldo would join Al Nassr got us a signed contract.
LinkedInIndia Is One of Those Markets Everyone Has an Opinion About
We threw marketing campaigns at it for months. Nothing worked. Then we fixed pricing, payment options, and delivery expectations. 10x in six months. India isn't a marketing problem. It's an operations one.
LinkedInMarketing in the UAE Is Very Transactional. That's Not an Accident.
Most people are here temporarily. Two years, maybe three. There's no generational brand memory. Every interaction has to do more work. In a transient market, trust is built through transactions, not storytelling.
LinkedInMore about me
The full story
I grew up in Istanbul, studied at Koc University, and somehow ended up spending the next decade bouncing between countries. Germany first, then the UK, Romania, Czechia, Turkey again, and eventually the UAE. Six years at BAT, which is the kind of Fortune 500 company where you learn how big organizations actually work: regulated markets, brand stewardship, commercial discipline, and the patience required to get anything approved.
Then I did the opposite. I joined fast-growing ecommerce companies in the Middle East, where there was no playbook, no established process, and most of the time no clear answer to "whose job is this?" At GMG, I led retail expansion and B2B sales for their wellness brand across the Gulf. At Desertcart, I inherited a team with a gap between ambition and execution, took ownership of a P&L spanning 60+ markets, and started building the systems we were missing. A B2B division from scratch. Performance marketing at scale. CRM. Team structure. The kind of work where you spend Monday in a board meeting and Tuesday debugging a Shopify integration.
That's where the building started. Not because I set out to become technical, but because I kept running into problems where the fastest solution was to build something myself. Our customer support team needed better tools, so I built an AI assistant with Claude that connects to 7 different data sources. I wanted a real marketing strategy based on actual data, not vibes, so I built an engine that pulls from GA4, Klaviyo, Google Ads, and Shopify. Our email templates were broken in half the email clients people use, so I wrote them from raw HTML and discovered that Outlook renders emails using Microsoft Word's engine. (Yes, really.)
I've now built over a dozen production tools. Not prototypes or weekend experiments. Systems that teams use daily: a B2B CRM with dual-database architecture, a product photography pipeline using generative AI, email automation with personalized supplement recommendations based on blood test results, a Shopify product importer that handled hundreds of SKUs across multiple brands. Each one started with a specific operational problem and ended with something that actually runs.
What I've learned from working across FMCG, DTC, marketplaces, and cross-border ecommerce is that most "best practices" are just US/UK defaults applied globally. They don't survive first contact with a market where "yes" means "I'll think about it," where trust is built over dinner instead of a pitch deck, or where your logistics partner doesn't pick up the phone on Fridays. Every market has its own operating system, and the skill is recognizing which one you're in.
I'm currently based in Dubai. Still building, still writing, still figuring out what comes next. And perpetually feeling like AI is moving faster than I can keep up with, which is probably the point.